FAQ
ABOUT LIFE INSURANCE | MY LIFE INSURANCE POLICY | UPDATING MY POLICY | CLAIMS | OFW FREQUENTLY ASKED QUESTIONS

ABOUT LIFE INSURANCE


LET PHILAMLIFE HELP YOU IN UNDERSTANDING LIFE INSURANCE BETTER.


Q: What is life insurance?


It is a disciplined financial program which combines both investment and protection to enable one to prepare for
life's contingencies such as death, disability, sickness or old age. Life insurance is also an effective means of
preparing for such major life events such as a child's education, one's retirement or the start of a business.


Q: Who should buy life insurance?


Anyone who wants to prepare for his/her future, or for that of his/her child. Hence, everyone (for as long as
he/she is eligible) should buy life insurance.


Q: How much life insurance do I need?


It depends on how much you are worth, in terms of assets and financial strength, to your family/loved ones. It
also depends on your savings goals for a college education, retirement or others.


Q: What kind of life insurance do I need?


That depends on your purpose for buying life insurance, whether it is for financial protection, investment,
education, estate preservation, etc.


Q: If I already have an existing insurance, do I need to buy more?


Over time (due to inflation or current devaluation), the value of your life insurance drops. One way of making
sure that your coverage always remains adequate for the protection of your family is to upgrade your life
insurance coverage every few years.


 

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MY LIFE INSURANCE POLICY

KNOW THE STATUS OF YOUR LIFE INSURANCE POLICY AT YOUR CONVENIENCE THROUGH THE LARGEST
LIFE INSURANCE NETWORK IN THE COUNTRY.


Q: How do I inquire about my policy?


You can inquire through:

  • Your agent
  • Our nearest Philamlife office
  • Philamlife's Call Center, our Customer Service Hotline at Tel # 528-2000


Q: How do I pay for my premiums?


To keep your life insurance policy in-force, you must pay your premiums at the mode agreed on, whether
annual, semi-annual, quarterly or monthly. The premium is due on its due date with an annual premium due on
the policy anniversary. There is a one-month grace period. Premiums may be paid thru your agent, our
nearest Philamlife office and accredited collection facilities.


Q: What are the available payment facilities that Philamlife offers?

For your convenience, we have the following payment facilities:


1. Philamlife offices

2. Philamlife agents

3. Special Monthly Postdated Checks

4. Automated Teller Machines (ATM)

  • Megalink/Paylink
  • BPI Express Teller/Express Phone

For Metro Manila only


5. Banks (over the counter)

  • Philam Savings Bank
  • Prudential Bank
  • Bank of the Philippine Islands
  • Equitable Bank
  • Philippine Bank of Commerce
  • United Coconut Planters Bank
  • Solid Bank (Binondo Branch)
  • Metrobank (Binondo Branch)
  • PCI Bank (ATM only)


6. Credit Cards

  • Philam Savings – AIG Visa Credit Card

7. Payment by Mail

8. Future Fund

9. Philam Bilis Machines

  • U.N. Ave., Ermita, Manila
  • Cubao Office
  • Quezon Ave., Q. C.

10. Bayad Centers

  • All Shoe Mart Department Stores
  • Sta. Lucia East Grand Mall
  • Selected Mercury Drug Stores
  • Selected Caltex Convenience Stores (Star Mart)
  • Selected RCPI Centers

 

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UPDATING MY POLICY


YOUR LIFE INSURANCE POLICY SHOULD REFLECT CHANGES IN YOUR LIFE CYCLE AND,
CONSEQUENTLY, YOUR NEEDS AND EXPECTATIONS. LET US ASSIST YOU IN UPDATING YOUR
POLICY TO ACCOMMODATE THESE CHANGES.


Q: How do I update my address?


Notify the company immediately by fax, mail or through your agent to ensure that you receive your Premium
Notice and other correspondence from our Company at your new address.


Q: How do I correct personal information in my policy?


To correct the Insured's name or date of birth, complete the Request for Policy Change Form. Submit a
copy of the legal documents such as birth or baptismal certificate, marriage contract, or an affidavit attesting to
the correct facts.


Q: How do I change mode of premium payments?


Complete Request for Policy Change Form and pay the chosen modal premium. The chosen mode should
conform with the cycle of the original mode of premium payment. For example, if the original mode was
quarterly, then you may shift to an annual basis only in the policy anniversary, i.e. on the first quarter payment
date.


Q: How do I secure a cash loan against my policy?


Submit a Policy Loan Agreement Form in duplicate, duly signed by the insured/owner, any irrevocable
beneficiary and assignee along with Original Policy Contract or an Affidavit of Loss if missing. Be ready to
present ID such as passport, driver's license, company or professional ID when picking-up the check. A representative must present an authorization letter by the insured and acceptable identification documents.


Q: How do I change beneficiaries?


Complete request for Policy Change Form indicating the new beneficiaries, their age and relationship to the
insured. Have the form duly signed, dated and witnessed by the owner and any irrevocable or
irrevocable-with-limited-rights beneficiaries. If the beneficiary is a minor (below 18 years old), a trustee has to
be designated by indicating his name in the Request for Policy Change Form. Submit also the policy contract
to facilitate processing.


A trustee is only a representative of the minor beneficiary in documenting claims. He or she has no authority
over the minor while insured is still living. Immediate relatives can be designated as trustee.


Q: How do I amend the policy?


Complete request for Policy Change Form indicating desired policy changes. Submit Health Statement and
other proof of good health whenever as maybe required by the Company. Amending the policy means
changing the face amount, the plan, the supplementary benefits, etc. At any policy change, which will result in
the reduction of coverage or benefit, we will require the consent of any assignee or irrevocable beneficiary. On the other hand, if the policy change will result to additional benefits, the Company reserves the right to add
additional requirements whenever necessary.


Q: What do I do when my contract is lost?


Complete an Indemnity Agreement Form and let an assignee or irrevocable beneficiary sign the form. Have the
form notarized and submit it when you apply for the duplicate copy of the contract.

 

 

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CLAIMS


YOUR LIFE INSURANCE POLICY DELIVERS ITS PROMISE OF PROVIDING FINANCIAL ASSISTANCE FOR
YOU AND YOUR FAMILY.


Q: What do I do when my policy matures?


You will be notified by the Company thru mail on when you can get the proceeds of your policy. To claim your
check, present the letter, and an acceptable form of ID.


Q: How do I file a death claim?


Submit the basic requirements such as an Insured's Death Certificate duly certified by the Office of the Local
Registrar, Birth or Baptismal Certificate, Policy Contract, together with the completed Claim Forms such as the
Certificate of Claimant, Certificate of Attending Physician, and Certificate of Identifying Witness.


Q: How do I file a hospitalization claim?


Submit the basic requirements such as Proofs of Hospitalization, original or Certified True Copy of Statement of
Account or original copy of Certification from the Hospital showing inclusive confinement dates, original Official
Receipts of expenses incurred during the confinement, Police Report and other documents as may be
required.


Q: How do I file an accident claim?


Submit the Claimant's Statement of the Accident, Certificate of Attending Physician, Police Report and a
photocopy of Insured's Driver's License, if insured was driving the vehicle at the time of the accident. Also
submit other documents as may be required.


Q: How do I file a disability claim?


If disability is less than six months, submit Notice of Disability. For initial disability claim or after six months
waiting period, submit the claimant's Statement of Total Disability and the Attending Physician's Statement.
For continuance of disability benefit, submit Claimant's Statement regarding Continuance of Total Disability and
the Attending Physician's Statement. Supporting documents may be required on a case to case basis.

 

 

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